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Refund
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Quoted from our
Legal Terms & Conditions Page
11.1 In the unlikely event that the
codes we provide fail to unlock a customer's mobile phone,
UnlockItNow.com will ask the customer to confirm that the details they
provided when submitting the order are 100% correct. In the event that
the customer confirms that the submitted details are 100% correct,
UnlockItNow.com reserves the right to seek further evidence to support
the customers claim that the codes did not unlock their mobile phone.
This may include the customer sending the mobile phone to
UnlockItNow.com for verification purposes or making a video recording
containing images of the phone in question, the IMEI number on the
sticker in the rear of the phone in question, the IMEI number displayed
on the screen of the phone in question and the customer inserting an
alternative SIM card and the resultant screen of the phone in question
after it is switched on with the alternative SIM card inserted. These
measures may seem a little extreme to most, however due to the
electronic nature of our business, we have no other way to determine
whether an unlock has been successful or not.
11.2 Order cancellations shall only
be considered, if the order placed HAS NOT commenced processing.
11.3 Unlock codes issued by us, for
phones that turn out to be barred or blacklisted, are not eligible for
refunds. A barred phone refers to a stolen mobile phone or a mobile
phone that was reported lost by the owner.
11.4 In the event that a refund is
required, a refund shall be given after a deduction of 8% of the
total refund amount towards card processing and handling expenses.
11.5
In case of tangible products: Goods which
are defective on receipt can be returned for replacement. Goods found to
be defective within 30 days will be replaced. Goods found to be
tampered with by the customer will not be replaced, but will be
returned at the customer's expense. We do not give money back, instead
we replace the item or give a credit to be used on our web page. All
sales on unlocking boxes, unlocking clips or any other unlocking kits
are FINAL and NON-REFUNDABLE due to the nature of these products.
Shipping costs are NON-REFUNDABLE. |
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